Case Study 2Service FirstInternal Review

Success Story: Service First Gallagher and The Standard Client: This group was struggling with many A consumer packaging company whose production includes of their administrative process not food packaging, disposable containers and egg cartons for quick-service restaurants, caterers and shops being streamlined. We were able to 4,000 eligible employees come in and clean up the areas that needed immediate help. In addition, THE CHALLENGES with the savings with moving to The Standard, the groups was able to • Carrier transition issues outsource the ADA administration at • Issues with existing carrier no additional budget costs. • Problems with life and long term disability insurance claims • Poor customer service THE SOLUTIONS A JOINT WIN FOR GALLAGHER • Local account manager for fast response and on-site partnership AND THE STANDARD SM • Workplace Possibilities program and integrated approach to White-Glove Service help employees stay at or return to work Our team delivered top-tier personal service. • Alleviated fears based on previous carrier experiences by offering: We provided a local account manager who could be • First-year savings of approximately $385,000 and second- and on-site for meetings. This meant we could respond third-year savings of $335,000, respectively faster and set a new bar for service expectations • $50,000 implementation credit and $15,000 implementation and ease. performance guarantee Competitive Savings • 3-year rate guarantees with a contingent fourth- and fifth-year Our client was able to save on technology so extension, respectively they could invest in the things that matter. They • Automated portability and conversion notice to remove received a technology subsidy paid by the benefits administrative burden administrator. • Ongoing benefits administration subsidy worth approximately Flexibility $140,000 annually We provided customized and flexible solutions for our • Removed suicide exclusion from child life insurance contract client. For example, they received fully indemnified • Increased life conversion period from 31 to 60 days Family and Medical Leave Act administration and Products offered: a $25,000 reasonable accommodation benefit for Short Term Disability insurance · Long Term Disability insurance · Workplace Possibilities services. New York Disability Benefits Law and Paid Family Leave services · Family and Medical Leave Act services · Americans with Disabilities Act services · Accident insurance · Critical Illness insurance Standard Insurance Company | standard.com Standard Insurance Company Internal Data as of June 30, 2018. The Standard is a marketing name for StanCorp Financial Group, Inc. and subsidiaries. Insurance products are off ered by Standard Insurance Company of Portland, Oregon in all states except New York. Product features and availability vary by state and are solely the responsibility of Standard Insurance Company. SI 00000 (0/00)